Find below a selection of Frequently Asked Questions which we have received regarding the Hopin Platform.
We are constantly updating this so please do keep checking back.
If you can’t find the answer to your question, please email Fiona.
I’m an attendee and I can’t get on the Hopin Platform
Firstly, you should have received an email from Hopin with a magic link. All the emails sent from Hopin are sent from email@example.com . It is possible that this email ended in your Spam/Junk folder. If you still cannot find it, please check which email you signed up to the event with as this is the email which we will have sent the magic link to. If you cannot find it after checking these steps please email Fiona who will look into if for you.
Once you click the magic link you will be directed to Hopin and asked to create an account. Please keep this safe.
From the point of setting a password onwards, to access Hopin either in the run-up to or on the day, navigate to Hopin on your browser and enter your email and password. This will bring up the homepage with all your upcoming events shown. Full access to the events will only be possible just ahead of the event start time.
I’m an attendee and I don’t understand how to navigate around the Hopin Platform
To find out how to navigate around the Hopin platform please watch the Attendee Experience video from Hopin, which shows you all the different functions in Hopin.
How can I network with other attendees on the Hopin platform?
There are two ways you can network:
From the People list – you can find an individual in the people list which is located on the right hand side toolbar, you can send them a message and then invite them to a video call immediately or schedule a call for later on in the day.
Speed Networking – by clicking ‘Ready’ in the Speed Networking you will be matched up with another attendee. If you want to meet someone else you can both end the call or you can extend it if it is a conversation you wish to continue.
- In Networking, when someone clicks the Ready button, the system searches for someone else who has also clicked the Ready button. If someone else is available, the two are matched instantly and the video chat begins and lasts for a preset amount of time.
- In a Networking meeting, the blue Connect button shows up at the top right corner of the screen. The purpose of this button is to give users the ability to quickly and easily exchange contact information, similar to exchanging business cards at a physical event.
- If both people click Connect, a connection registers. When a connection registers, both people will see the others’ contact info on Connections tab of their Profile.
- Attendees will not know if the other person clicked Connect until the end of the event. The purpose is to allow users to un-awkwardly avoid giving out their contact information if they do not wish to.
- In order to begin networking, an attendee must have a camera and microphone connected to their device and allowed in their browser.
Does it matter what web browser I use to access Hopin?
It is advised to use Chrome, Firefox, or the most recent versions of Edge.
Users are experiencing issues when accessing Hopin using Internet Explorer or older versions of Edge. When trying to open the links from emails, please make sure it is opening in one of the previously mentioned browsers.
How do I add more information about myself onto Hopin?
Follow this step-by-step guide produced by Hopin on using the platform, including how to update your profile and how to follow up on connections after the event.
For a full walk through of Hopin for attendees please watch the video below:
I want to access Agri-TechE events on Hopin on the move – can I do this?
Yes you can! The Hopin platform can be accessed both via a desktop web browser as well as on mobile devices.
To access Hopin on a mobile device you will need navigate to the Hopin webpage on your browser. If you have not already followed the magic link we would advise you do this first. After using your magic link, you will just login with your username and password as noted above.
I want to look through the connections I made at an Agri-TechE event on Hopin?
Log back into Hopin using your email and password. On the welcome page, you will find a bar at the top with mutliple options, one of which is ‘Connections’. Click on ‘Connections’ under which anyone you have connected with through the Speed networking functionality and chat function will appear. You can follow up using the contact details which they have provided.
Please note, only when both attendees have clicked ‘Connect’ during the Speed Network will the details appear on the homepage. For more information please read ‘How to follow up with someone post event‘ from Hopin.
Who will my information be shared with?
Your data will be collected and dealt with by Agri-TechE, organizer of this event, to allow you access to our events and the Hopin digital platform.
When you register, an account will be created with all the information that you entered. This account will allow you to access to the platform.
Your data will be shared with Hopin, our partner and editor of our digital platform, event partners and exhibitors.
Your data will be protected and not commercialized. You have the right to access your data, as well as editing or deleting it.
For further information on your data processing and your rights, please refer to Hopin’s data policy: https://hopin.to/privacy