Operations & Logistics Coordinator

About the Job

About the Role
You’ll be hands-on with physical operations (packaging and fulfillment), systems upkeep (Inventory systems and cross-department workflows), and administrative execution. This is an ideal role for someone who enjoys structure, problem-solving, and making processes more efficient in a startup environment.

Key Responsibilities
Operations, Logistics & Fulfillment
Support in developing scaling logistics strategy – how can we improve efficiency and cost across inbound and outbound logistics?

Manage order fulfillment from start to finish, including picking, packing, labeling, and shipping small order volumes

Identify best 3PL or freight companies to onboard

Identify most cost-effective solutions for storing and shipping of goods

Liaison with freight forwarders, customs clearance agents and home office to ensure smooth shipments (complete all necessary documents)

Ensure orders are shipped accurately, on time, and with attention to detail

Coordinate with internal teams (sales, product, agriculture, finance) to resolve fulfillment or order issues

Monitor fulfillment performance and suggest improvements to speed, accuracy, and cost

Inventory & Supply Chain
Manage, maintain and optimise Ponda’s inventory management system as needed

Ensure inventory systems are accurate and shared across departments

Track inventory levels, identify low-stock risks, and coordinate reordering

Maintain clear documentation and processes for inventory flow and supply chain operations

Work with vendors, suppliers, and logistics partners as needed

Administrative & Office Support
Handle general office administration (supplies, organization, documentation, scheduling support)

Support founders with administrative tasks such as scheduling, coordination, and follow-ups

Maintain organized records, files, and operational documentation

Assist with internal process setup and cross-team coordination

What We Offer

Opportunity to play a key role in a growing startup

High level of ownership and impact

Collaborative, fast-moving team environment

Room to grow with the company as operations scale

Birthday day off!

About You

Who You Are

Exceptionally organised with strong attention to detail

Tech-savvy and comfortable learning new tools and systems quickly

Proactive, resourceful, and able to work independently

Comfortable wearing multiple hats in a fast-paced startup environment

Strong communicator who works well across teams

Reliable, hands-on, and willing to jump in where needed

Qualifications
1–3 years of experience in operations, administration, supply chain, or a related role

Experience with inventory management softwares, fulfillment tools, or logistics platforms is a plus

Comfortable using tools like Google Workspace, XERO, spreadsheets, project management software, and inventory systems

Startup or small-team experience preferred

About Us

We are a fast-growing startup of 15 people looking for a highly organised, tech-savvy individual to support our day-to-day administrative and logistical needs. This role is critical to keeping the business running smoothly across fulfillment, inventory management, office administration and founder support.